For more information on PayPal, please visit, www.paypal.com. Packages which are undeliverable due to an incorrect address. ZWILLING stores your first name, last name, date of birth, address details and email. Zwilling J.A. The warranty applies from the date of purchase. Warranty UK - Zwilling J. A. Henckels The appropriate tax amount by item will be included with your refund. There is a search bar located in the top right hand corner of each page. If you have Kramer Knives that you purchased through a retailer like Sur La Table, these are Bobs licensed designs produced in Japan. WebYour account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to SHOP NOW, Gift With Any HENCKELS Since 1731 - German home kitchen products. Please check your entries and try again. WebYou can contact customer service by email at customerservice@zwilling.ca or by telephone at 1-800-775-6020. Youll find that most cookware companies will offer a limited lifetime warranty. (such as Amazon, eBay, etc. Also on this page, you can enter any vouchers codes or amend the products you have chosen. Please enter your email address in the newsletter sign up bar and confirm subscription. Prior to clicking the PROCESS ORDER button, please confirm that we have all of the correct information for your order including: the billing and shipping information, your total order amount, shipping costs, taxes, promotional discounts, and credits. Covered damage will result in the company repairing or replacing the cookware without any charge. You can contact Zwillings customer service if you have any questions regarding Zwillings warranty questions. While we always strive to achieve this delivery time, we cannot guarantee this. ZWILLING Kramer Euroline Stainless Damascus, Iconic cast iron and ceramic cookware rooted in France, The finest Japanese cutlery handcrafted in Seki, Japan, Stainless-steel cookware and more from Belgium, Essential cutlery and kitchenware for everyday cooking. Our warranty covers materials and craftsmanship under normal use and does not apply to misuse, intentional damages or any uses other than what is customary and reasonable for our knives. Please make sure your billing and shipping address is exactly as it appears on your credit card or banking statement. There are two professionals that we highly recommend and continue to have excellent results. Choose the shipping carrier of your choice and return the items insured with tracking (for your protection) competitions or customer surveys). ZWILLING Their warranty states that they will repair or replace products that are defective and have been used and cared for following the companys use and care instructions. For shipping, you are responsible for the cost of shipping your item to us and may use any shipping carrier of your choice; we ask that you obtain a tracking number so that you can track the package in the event it gets lost in transit. Premium stainless steel cookware from Belgium to your kitchen. Exclusive recipes. We suggest that you send your return using any carrier of your choice and request a delivery confirmation tracking number. If you live in the UK or Ireland, you may request a warranty returns form via email by contacting customerservice@zwilling.co.uk, alternatively, you can request a warranty returns form via telephone on 0845 262 1731 from Monday to Friday 8.30am to 5.00pm, or you can write to us by post at the address below to request a warranty returns form: You will be asked to provide your contact details and details regarding your warranty claim (which may include proof of purchase). Is it covered by warranty? A warranty is only as good as the company that stands behind it. Online purchases cannot be returned to Outlet Stores. Henckels knives have a lifetime warranty. If you do not have original packaging, please package the merchandise securely to avoid damage. Provide your account email address to receive an email to reset your password. According to FindLaw 1, The difference between a warranty and a guarantee is largely a question of word choice.. Many browsers offer the option of restricting the storage of cookies or stopping the use of cookies completely. Kettles with precise temperature settings and high safety standards. Some exclusions to the ZWILLING warranty may include: Damage caused by misuse or abuse of the product, Products that specify a limited duration of the warranty on the product packaging, Failure to adhere to ZWILLING guidelines for the general care and use for products. Click here to switch your Cookware Purchase If your order is denied, it could be due to various reasons which we could not override. ZWILLING does not share or sell you data to third parties. SHOP NOW. What does a limited lifetime warranty mean? Zwilling WebKramer by ZWILLING J.A. Iconic cast iron and ceramic cookware rooted in France. EXCLUSIONS TO THE ZWILLING LIFETIME WARRANTY ARE: This warranty does not affect your statutory rights and remedies. But in practical use, both, a warranty and a guarantee, are a promise from the company, apparently. Please be assured that upon the cancellation of your order, a refund will be issued back to the original form of payment. This means you can return them for a replacement if they are defective or damaged on arrival or during use (with exceptions). The user is notified at the beginning of their visit to the site. Other exclusions include theft and fire. Additionally, to comply with Canadian Postal Regulations, all cutlery items must be wrapped to protect all points and edges from cutting through the outer carton in which they are mailed. Prices for the items that are valid for the discount will be reduced by the amount of the promotion, and reflected in your ORDER SUMMARY. Refunds can only be issued back to the original form of payment. WebWarranty Registration. On this website, cookies are used by ZWILLING J.A. Based on our warehouse location and your shipping address, we determine the most efficient shipping carrier for your order. Therefore once your order has been authorized and processed, we are unable to make any changes or cancellations. To comply with U.S. breach of contract or strict liability. Have questions about your order? To make this request, you may contact us at consumerrelations@zwillingus.com. Your full name, address, phone number, e-mail address, and preferred method of contact. Normal home use; Follow use instructions; Doesnt cover lids. Zwilling Durable ZWILLING special formula stainless steel Exceptionally sharp FRIODUR ice-hardened blade Ergonomic, triple-rivet handle Made in Germany ADD TO CART 4 interest-free payments of $87.49. ZWILLING SHOP NOW, Gift With Any HENCKELS Covers defects in material & workmanship; defects in the non-stick coating covered for 2 years. Provide your account email address to receive an email to reset your password. The Bob Kramer by ZWILLING J.A. The entire length of the 20 cm knife's blade can be used for cutting. Error! We will NOT be able to return any item/s to you for whatever reason youre not happy with the replacement. Henckels Canada LTD. uses Canada Post to deliver your order. Offers may be used only once unless otherwise specified. Gift Guide. Please turn it on so that you can experience the full capabilities of this site. The warranty applies from If the product is defective or breaks through normal household use where care instructions have been followed, the company is happy to replace it. However, to ensure the warranty applies, users must follow care instructions provided with the cookware, similar to conditions mentioned above for other cookware brands. When you buy ZWILLING, you know your product is covered for any faults during the lifetime of the product. Iconic cast iron and ceramic cookware rooted in France. Please click here to print your online return form: Properly mark your return form with the item/s being returned and the reason for your return. By clicking Sign Up, you are agreeing to our. We offer free delivery on all orders over the value of $99 or a flat rate of $15 for all other orders. Please include a letter containing your your product. Error! I have a Lodge cooking pan that has the enamel coating chipped on the side, and is rusting where the cast iron is showing. Some promotional offers may not be combined with other offers. If you live in the UK or Ireland, you may request a warranty returns form via email by contacting customerservice@zwilling.co.uk, alternatively, you can request a warranty returns form via telephone on 0845 262 1731 from Monday to Friday 8.30am to 5.00pm, or you can write to us by post at the address below to request a warranty returns form: Product Registration - ZWILLING Sign in to save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. If you already have an account you can sign in using your email address and password, if not you can register. to the address below. ceramiccookwarehub.com original article created: This site is reader-supported; if you buy through site links, we may earn affiliate commission, at no extra cost to you, to help with maintaining the site. Exchanges cannot be processed by mail. By clicking Sign Up, you are agreeing to our. Purchasers of products who wish to make a warranty claim based upon a product defect, please mail in your product to Zwilling at the address provided below. This refund may take up to 3-5 business days to post. Standard shipping is not available in AK, HI. For any questions concerning warranty please click here. Have questions about your order? Hi Mark, Regarding the warranty you can contact Lodge themselves or the company from which it was bought for whether its covered or not. ZWILLING J.A. Your browser's Javascript functionality is turned off. We will credit you for those returns, accompanied by See your order even if you are not a registered user. No adjustments will be made to existing orders, and cannot be applied to returned merchandise. Enter the order number and email. Offers may not be valid at ZWILLING Stores. Misen knives are very popular, inexpensive, and come with a trial, three things that make them appealing.
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