For more information, feel free tocontact us. We will email you when the question is on the site, If you are commenting on behalf of the company that has been reviewed, 67095645. FedEx blamed the delays on an increase in passport applications as Covid-19 restrictions continue to ease. Thankfully the neighbour 2 doors away received it but stated the envelope was thrown outside their front door without an ounce of care for the documents inside and the fact that it was being delivered to the wrong address. Your customer's enquiry must include the consignment number, delivery address and re-delivery date. TNT have been a complete let down on the delivery of a critical, time-sensitive package. Your experience can help others make better choices. At Halls we do not ship items. I called the Shop that made me the delivery - they struggled half-day to contact them without result. written by Excellent Service, thank you TNT! This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. Excellent Service, thank you TNT! Some items are considered documents and may not require acommercial invoice. 1 Home Entertainment Tech Resource. I was given a delivery by date, which was acceptable. Very unprofessional courrier service. sheaob1991 2023 Trustpilot A/S. WebFedEx Office Print & Ship Center. I am waiting for very important and confidential documents to be delivered since 8th March 2021 and TNT have failed to deliver not once but multiple times. In some cases, the Passport Office is turning to alternative postal companies such as Royal Mail, according to reports. WebDiscount not valid on the following products and services: finishing-only orders; digital, passport or mounted photo; self-service print, fax, scan, or shred; products provided by People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Do you have a question about this product or company? TNT were due to collect a parcel from my home address and then deliver a replacement. Delivery is attempted literally 5 minutes after she leaves the house. Will I need a booster shot to travel in 2022? I have found the reviews for TNT to be very accurate. Absolutely hopeless. The support documents are received today, which is 20 days after receiving the passport. Wednesday morning we got a text, waited all day still nothing called at about 6pm and was told there is still enough time for delivery to be made as soon as it got to 7pm the delivery date changed again to Thursday I tried calling but their office was closed. Id just given up when a white van pulled up and a man delivered it. Is climate change killing Australian wine? Today is Thursday I am still waiting and I don't know when or if I will ever get the passport delivered Hope you get sorted next week. Is my consignment covered by enhanced liability? Passport and Marriage License Office Hours | Utah County Clerk Desperate holidaymakers beg to collect passports from FedEx Consignments may also attractsurchargesforadditional services. 455Lane However, there is a 50 excess and some general exclusions. Most travel insurance policies won't cover you if you're unable to provide documentation needed for travel before departure. Asha12 There is no doubt he just couldnt careless and he terminated the call. i have had the same issue yesterday tnt sent me a photo where they had delivered my passport to and it wasn't even my house?? But the reports on Trustpilot from people trying to get passports delivered by TNT will not make for happy reading at passport HQ. LV does have a policy that covers you for loss of a passport up to seven days before departure. written by TNT never give an ETA, simply that it will be delivered before 18.00 but they don't say "Provided the driver can be bothered". This went on from 8th March and I am still waiting for my consignment. Happily, after I contacted the Home Office, your passport was delivered. She finally received her lost passport several hours after she was due to fly to Egypt. After going back and forth between the passport office and TNT, they just blamed it on each other stating that the other person had the passport and an investigation was being conducted. TNT, which is owned by FedEx, has an exclusive contract to deliver travel documents for the UK Passport Office. Find out how we combat fake reviews. WebDaughter (aged 16) applied for an adult passport. choose a holiday where you have flexible booking. At the moment, we haven't detected any problems at FedEx. It often happens on a Friday as Driver is in a rush to get back and can't be bothered to deliver. I have been waiting for these documents for more than 8 months from the Home Office and your dreadful service has caused further aggravation. Met Gala 2023: Stars celebrate Karl Lagerfeld, Shooting suspect was deported four times - US media, The 17 most eye-catching looks at the Met Gala, Yellen warns US could run out of cash in a month, King Charles to wear golden robes for Coronation, Photo of Princess Charlotte shared as she turns 8. This was a blatant lie, tried speaking to the helpline, as I wasn't the sender I was unable to be assisted, contacted the supplier today (The Range) they contacted TNT and were told there was a high chance it would be delivered today and for me to track it online! A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the run-up to Christmas. That would be worth knowing. I had been in all day! I had to send my driving licence in to the passport muppets. Really distressed. Adult passport was posted through the letter box as we weren't in, child's passport was delivered at 7.30 saturday morning. No delivery, no update saying that they weren't delivering, absolutely nothing. Not sure there is a courier company I trust really. I recently applied for a passport renewal and this was processed quickly by HM Passport Office. We shouldnt have to have to go through all this to get our passports, though. Takes ages to get through to them on line. First they tried to deliver my documents to the wrong address, so I had to reschedule. Most populous nation: Should India rejoice or panic? I called the HM passport office last week and they said the support documents will usually be returned around 14 working days after receiving passport. I need my passport urgently and 4 days has gone by waiting for thiscompany to deliver it. Same issues the following day, but this time the bar code was for another address, not mine. Although, thankfully, Ive received my new passport my old passport hasnt been returned yet. A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the WebTNT have so far failed to deliver my passport 3 times due to problems at their end. So far nobody has tried to contact me. We use dedicated people and clever technology to safeguard our platform. Horrible courier company. 20 days later and nothing - Can't get through to TNT and @HM_Passport seems to have washed their hands of it. When I tried to complain upwards, I was given another number to call that goes through to FedEx. Tried contacting TNT waited for over 1 hr to get through and not very helpful. Thankfully the neighbour 2 doors away received it but stated the envelope was thrown outside their front door without an ounce of care for the documents inside and the fact that it was being delivered to the wrong address. Welcome to TNT UK. Waited all day again NO passport . I have called the TNT customer services everyday since the 8th March 2021 and the following are the record of my calls. So to start they left a fed ex we missed you card. Welcome | USPS This was a blatant lie, tried speaking to the helpline, as I wasn't the sender I was unable to be assisted, contacted the supplier today (The Range) they contacted TNT and were told there was a high chance it would be delivered today and for me to track it online! If I could give zero stars I would. Cant get through to them on the phone. Now they saying return to depot to be delivered on 26th The next day, I get another text and email saying that they will deliver that day. Someone needs to either change their staff or give them training on customer service. Withdraw contract with such a disastrous company.useless staff An unbelievably bad company. You are using an out of date browser. Delivery Support | TNT United Kingdom I can accept the odd delivery problem, but forging my signature is wholly unacceptable, and gives a big question mark about credibility, trustworthiness, ethics and legality. Absolutely bad service from them delivering my BRP.Stayed at home all day on Friday and Saturday. For a courier company who is originally a business to business courier service and has only just merged with fedex and started doing residential deliveries I am so happy with the delivery service I have received from TNT, I had renewed my passport and received my passport on the day it was They system is soo Poor it could win Oscar of the year! Passport problem The fact is, all the stuff written on the envelope makes it patently obvious that there is an important document enclosed that could be worth a lot of money if sold onto the wrong person. I attended the passport office on Weds 10 Nov to lodge my application. You can also visit theHow to packsection for tips about how to pack your goods in the most efficient way. "Unlike many other couriers, TNT do not seem to provide real time tracking, nor can you provide delivery instructions," the petition says. Last time I renewed my passport 6 years ago, I used the RM service where you go to the post office, they check your application, photos etc, then send off your application. It was a family decision on whether or not it was worth the $80 by then heading to school as a new Author Neil Gaiman, of Good Omens and American Gods fame, tweeted: We have seen hundreds of complaints on Twitter and other social media platforms in the last few weeks. Didn't seem to care or want to help. Would I recommend to a friend? Not even sure if they actually knock on my door or not. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. | Read 1,101-1,120 Reviews out of 1,154 WebReport a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of FedEx reports received over the last 24 hours by time of day. Some options for our customers include: Mail Boxes Etc. Horrible courier company. Passport problem WebWelcome to USPS.com. Get Directions. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. RMSD is a tracked service yes, I have used RMSD so many times and never had an issue at all. BRITS have been forced to cancel flights for Christmas holidays and funerals after problems with passport deliveries due to demand. Anyone can write a Trustpilot review. NO ONE is held accountable and hardworking people are wasting time and losing money due to the TERRIBLE SERVICE. Provo, UT 84604. on 15/10/2021. Still not sure how my old passport will be returned to me, though. I set the delivery date for 11 Aug, track my package at 7 pm because I still did not receive anything, and I see my package is back at the delivery station. My passport was delivered to the wrong address, despite disclaimer on front of envelope that important items were enclosed. The doorbell was not rung, there was no slip left and we have video surveillance showing that no-one attempted to deliver anything! Mike.heath It goes against our guidelines to offer incentives for reviews. The new passport etc was received by RMSD. Finally after being passed around on the phone it turns out they class delivery days as working days mon-fri(very small fine print somewhere in t&c) Even the assistant admitted if I had done the economy service I would of had it the same time on Monday. Deputy State Secretary on EU Funds Issues Mr. Armands Eberhards. None of the delivery details were incorrect, but I consider this a fraudulent entry / forgery, which could have led to big problems if there was any dispute with the sender about delivery. We received regular updates and they have saved our holiday, cannot thank TNT enough. Prices are based on the weight, volume, service and destination of your shipment. Maciej S. - Central Connecticut State University School of But there are reports of delivery dates being delayed multiple times, with some people still waiting after a month rather than the standard two days. Some have even had their passport or application supporting documents lost by TNT.". on 19/08/2020. Information after two hours on hold seriously,how a Home office can On the 9th March I was told my parcel will be redelivered and I will get a call to confirm. I have never known such a useless, stupid, unhelpful, antiquated company. A freedom of information request to the Passport Office showed that in 2018 it issued 6,681,299 passports. If you haven't seen them by 16.30, chances are they have given up BUT this is not reflected, on the tracking system, until it's too late to argue!! Like many others, I have sat at home (taking unpaid leave) to accept a delivery, only for it to be registered as unable to deliver package. TNT was due to deliver my brothers new passport from early March and we never received it. All rights reserved. Since then she's made repeated attempts to rearrange the delivery, spending hours on hold when this was unsuccessful, but ultimately TNT admitted it had 'lost' her passport. They cant improve they are shocking.NO STARS LEFT 400 items on my path in street no card threw my other parcel way over fence onto concrete path.SHOCKING COMPANY.24/4/23 as well as 19/4/23. I tried everything, and no luck.. "We apologise for any inconvenience caused.". on 03/06/2019. This tracks your activity using third party cookies. Passports: Delivery firm apologises for I have a tracking number but not an account number as I'm not the business that sent it but on the business paid for it and is waiting for the delivery which is urgent. All went smoothly until delivery. They seem to miss that most people have cctv and can look back and see that there was no attempt or even a vehicle at pick up point, so some untruths are been told. Rearranged deliveries that fail to arrive and the inability to talk to anyone is the repeated complaint. They told me manager would contact me within 2 days still waiting for call from last Friday. I have a tracking number but not an account number as I'm not the business that sent it but on the business paid for it and is waiting for the delivery which is urgent. I've waited for two days for delivery and they told me that the business wasn't available and was closed, what rubbish as I've been waiting for them for two days!!! Then they delivered it on a different day than I rescheduled for, and I found my documents creased and folded in the letter box. This contact should be given to Royal mail . The higher of the two determines the price. "This has resulted in a significant increase in the items to be delivered through our dedicated HMPO network," it said. Sorry to ask so many questions!