Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers . Leonard of Los Angeles, CA Verified Reviewer. California seems, at the moment, to be confounding the high court. Call +1 (866) 788-2482 with all the details about the purchase. StubHub stopped guaranteeing cash refunds. The email from StubHub says, "We apologize but unfortunately your seller is not able to provide the tickets you originally purchased". A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. Unfortunately, fake StubHub tickets happen, as I learned at Kaskades Pier 94 concert Saturday night. Get useful tips, expert advice and cute animals in your inbox every week. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. Customers can keep their credits if they like. Guaynabo, PR 00968, By clicking "Continue" I agree to receive newsletters and promotions from Money and its partners. I reached out to AXS and they said talk to StubHub. It is possible to request a refund on a purchased StubHub ticket manually. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . Go to StubHub Refund Policy Purchase Policy - All sales are final and refunds are only allowed in limited circumstances, as explained in this section below on canceled and postponed events. Original review: April 16, 2023. As another StubHub customer service rep, Deandra, explained to me via email after the Kaskade incident, Cases like this are extremely rare on our site. Email is another option for requesting a refund. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. When deciding whether to go through the Ticketmaster resale vs StubHub resale process, the policies and protections offered by the platforms are important to consider. This settlement ensures that consumers will receive the refunds that they are entitled to.. StubHub to refund canceled events after pandemic complaints - KXTV StubHub - Buy & Sell Concert, Sport & Theatre Tickets How to Contact StubHub: Customer Service for Buyers and Sellers - WikiHow StubHub only delivers earnings to sellers after the show has taken place. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. All quotes delayed a minimum of 15 minutes. Alison Frankel has covered high-stakes commercial litigation as a columnist for Reuters since 2011. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Best Buy Laptop Return Policy (Macbook Return & Exchange), How Much Is Coke at Costco in 2023? So you don't think it's possible the original buyer got refunded and we just don't know about it? The FanProtect Guarantee is StubHub return policy. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Lots 81-82 Street C All of those complaints, like some of these from Consumer Affairs, say StubHub issued a refund, but I have yet to find one saying StubHub found them, as Derrick F. claimed, comparable or better tickets. Most complaints about StubHub seem to be coming from people who dont actually understand the premise of StubHub, which is that tickets are being resold from regular people who can price the tickets however they want. Full buyer Terms & Conditions here. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_8',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. The U.S. Chamber of Commerce called the rule a road map marked with an easy-to-follow path in amicus briefs urging the Supreme Court to come to defendants rescue. Receive a coupon for 120 percent of your original purchase*. However, there are some cases where StubHub may give you a refund, or even replacement tickets. I will also say this: My dad just bought World Series tickets for the two of us via StubHub and Im terrified theyre going to be fake. They're upset StubHub is refusing. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. You can resell your ticket using either an app or a PC. Click your state to see if you qualify! I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. Build the strongest argument relying on authoritative content, attorney-editor expertise, and industry defining technology. Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. In any case where a seller fails to provide valid tickets, we hold them 100% liable.. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. I told you last week that the court is also delaying without explanation a conference on a petition to review California precedent allowing plaintiffs to evade arbitration of claims under the states Private Attorney General Act. Experience Gameday at Notre Dame - Notre Dame Fighting Irish To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. am I just fucked out of $250? This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. Is that true? 100 % Guarantee my ass. StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money Those will be paid out by the end of May. How to Request a Stubhub Refund [98% Success] - DoNotPay StubHub, in its sole discretion, will determine when an event has been cancelled. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. You can send a private message to us here @TeamStubHub. If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, dont leave or buy a last minute ticket without calling StubHub first. AG Racine Announces Settlement With StubHub Over Cancelled Tickets You can view that credit in your StubHub wallet on the website if you're not able to track down that email. MLB planning Mexico City return in 2024 with Astros to face NL opponent Tl;Dr I bought tickets from Stubhub that were never delivered, I asked them for a refund and they said no. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In combination, the two rulings mean that if corporations try to impose arbitration provisions that effectively bar public injunctive relief, courts will find them invalid. Under normal circumstances, these processes are manageable. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. Use of this website signifies your agreement to our. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. Let us teach you the major money lessons you NEED to know. Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. Thats everything that we can tell you about StubHubs returns and refunds policy! The corporate pushback has not escaped the attention of the 9th Circuit. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Reuters, the news and media division of Thomson Reuters, is the worlds largest multimedia news provider, reaching billions of people worldwide every day. See here for a complete list of exchanges and delays. Class counsel in the StubHub MDL said in their brief opposing arbitration that their injunction claim is exactly that: a necessary means to block StubHub from continuing to deceive the public about its refund policy. For more information, please see our Depending on where you live and how you got the tickets, you may be due a cash refund. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. The table below covers the refund policies and ticket protections available on StubHub andTicketmaster: Cookie Notice The credits are valid through the end of 2022. McMillan is asking the court to prohibit StubHub from issuing coupons worth 120% of the purchase price in lieu of refunds and to order the company to reinstate its pre-March 20 refund policy. The refund will typically process within 5 to 8 business days. Make the best possible case for yourself. Customer service all the way to your seat, 2000-2022 StubHub. (Cans, 24, 35 Pack Price), How To Handle a Person Who Always Needs Your Money, Walmart Holiday Hours: Thanksgiving, Christmas, Easter + More, Does Walmart Sell Liquor? follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell There doesnt seem to be any data on how many tickets sold through StubHub arent real, but a Google search of fake stubhub tickets brings up a handful of complaints. View complete StubHub Return Policy. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Class counsel merely threw those words into their complaint, in a thinly veiled maneuver to try to avoid arbitration.. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. But for anyone considering purchasing tickets to a forthcoming event via StubHub thinking that they can just get a refund for a cancelled event 120 days later, I'd advise against it for now. The Colorado Department of Law has settled with venue ticket broker StubHub Inc. to refund more than $3 million to over 8,000 Coloradans. Taylor Swift tickets from StubHub fall through, leaving girls StubHub will contact you as soon as possible. or Did you buy an excessive amount of tickets? The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? Before purchasing tickets, carefully review your event and seat selection. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. On that front, things played out almost laughably on Saturday. See here for a complete list of exchanges and delays. Those disputes, the motion said, are governed by the arbitration provision in StubHubs user agreements and the judge should not allow class counsel to get away with artfully drafting their complaint to invoke the McGill rule as a tactic to evade individual arbitration. The April 25th show was canceled due to COVID-19. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). However, StubHub offers a refund. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, Well do our best to find you comparable or better tickets, or offer you a full refund., Stubhub throws around a lot of FanProtect Guarantee lingo, which, as Derrick F. put it, is like ticket insurance. Basically FanProtect is StubHubs promise that you will receive the tickets you ordered before the event and they wont be fake, but thats not always how it works. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. You will enter your community username and new password and done! How rare is this, actually? Marrali tried for nearly a month to get a refund from StubHub, but had no luck. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. BOSTON . Required fields are marked *. In 2020, I told you about U.S. Supreme Court petitions from Comcast Corp and AT&T Mobility LLC that characterized the McGill rule as a mistake that had enabled consumers to weasel out of arbitration. Thanks. The . It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. Login to add posts to your read later list, Event Ticketing Resources For Secondary and Primary, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. Solved: Refund? - StubHub Community if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[468,60],'endofdiscussionbook_com-medrectangle-3','ezslot_9',166,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0'); Have you purchased the wrong ticket? As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. You never know when you might find yourself financially strapped - the good news is you have options. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. Let us teach you the major money lessons you NEED to know. Sometimes email clients send our first email to a spam or promotions folder. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . I got a confirmation from Stubhub that the transfer to AXS was confirmed, but the tickets never appeared in my AXS account. StubHub wont refund me for tickets I never received? : r/stubhub - Reddit Tickets is not the same when i go to ticketmasters, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Reply anytime to let us know how we can improve. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. Of course! In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. Opinions expressed are those of the author. What happens to Stubhub tickets if it's a rain out? For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. StubHub's FanProtect Guarantee : StubHub Tickets were either never delivered or arrived late.
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