If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Try visiting the following official links: We are happy to look into this further. I had my yard marked for utilities before digging for new landscaping(trees, etc). If there is a weblink to report these issues, please send it to me. Erika Cuadra Stone I just moved to the area and had the same issue with my neighbors many cable lines crossing into our yard to the pole that resides in my backyard as well. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Spectrum has sometimes offered some customers credits and other compensation for the inconvenience. @Ask_Spectrum We have DMd for 2 days. I can't go anywhere else to work for obvious reasons. Whether you have DSL, cable, fiber or any other option, theres often some sort of cable running from either a box on the street, called a pedestal, or from a power pole nearby. I am located in the US(Minnesota). Hundreds of poles down and left over wires from companies that no longer serviced the neighborhood. @Ask_Spectrum outage again in Brooklyn. The following are the most recent problems reported by Spectrum users through our website. @Ask_Spectrum outage again in Brooklyn. Leave a message in the comments section! Ensure you are first signed in, then you will see an icon at the top right of your page. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. I filled and reseeded and you wouldn't even know it was there. Copyright 2018 Scripps Media, Inc. All rights reserved. Great news. If the line had become damaged through no fault of your own, they would pay to run a new line, and at that point you might get them to run it a different way. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Are you able to view a service point for local cable tv service in either direction? Provide your account info and say, Line is down., Dont have AT&T service? Who Do I Contact About Downed Phone Line In My Backyard? . And who would do the work, because the cable company is unlikely to be interested in undoing something that not only makes them no money, but also makes it harder for them to make money down the road? ^JC, We are glad that this working and apologize for the inconvenience. Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. I will be calling spectrum tomorrow to have their technician come fix whatever the ATT/D guy broke. We're sorry to bother you, but our systems have detected unusual traffic from your computer network that we consider a fair use violation. To select or customize your Spectrum Internet, TV or Voice plan, contact Spectrum Customer Service at 855.366.7132, Monday-Friday, 8AM - 10PM ET. Report unburied cables, exposed wires, or downed lines - AT&T I definitely know how alarming this is and I can assure you we want to get this line raised/fixed as soon as possible. A tree in my back yard has two large branches resting on the phone/TV cables. Under that are the cable and phone lines. The wires connect to your house at a vertical pipe, called a weather head, and the lines dip close to that so any rainwater can drip off before the line carries power down to the meter box. Underground or overhead fiber cables | AT&T Community Forums If you see a marked line with an exposed cable or wire, and it doesn't say AT&T, be sure to report it directly to that company. The tools used to locate underground wires are not always precise, and 811 guidelines say that holes or trenches should be kept at least 18 inches away from either side of marked lines. The cable goes from the pole in my backyard to my neighbor's house. It's not them. Let us know if you find downed or uncovered wires or cables in your area. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. I hate your company so much. It is the second largest cable operator in the United States. Criterion Digital 2023. Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! The third picture shows two boxes and more wire tangles. Click the "direct message" icon. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. Nonbinary student banned from prom for wearing a suit. This morning I was on the phone for 45 minutes trying to get a work order for a line change out. Kevin Williams, owner of Hands on Electric in Washington (202-731-8253; handsonelectric.net), looked at the pictures you sent, which included a picture of the lines overhead and a section of the mess of wires snaking down a wall on your house. @GetSpectrum internet out twice today so far. They no longer care about customer retention. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Type your message in the text area that appears at the bottom of the window and hit enter to send. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. In the 'To' field, type 'Xfinity Support'. @Ask_Spectrum youre going to be refunding customers who have been experiencing an outage all day, right? Type your message in the text area near the bottom of the window. The RTV6 team has been Working For You in numerous neighborhoods across central Indiana after cables were left unburied by service providers. Lawsuit if someone gets hurt on the line as it is 3 feet up off ground so it could clothesline someone and cause injury in the dark. $55 in monthly increases over less than four years. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. Once you have: 1) reviewed that the damage is not in the cable company's easement (s), 2) reviewed any written contracts you may have (or had) with the cable company exempting them from damages or lawsuits for destroying your yard, and 3) have photographs and evidence of the damage inside your yard, you may want to 4) obtain three reasonable X | `>`. Can you please send us a DM with your name and at least two of the following: the account number, the phone number associated to the account, or the full address? In your yard it's supposed to be 18+ inches, but more often than not, all cable company bury guys are lazy and you MIGHT get 6" deep. So, what can you do if youre dealing with an unburied cable in your yard? But comm lines on your property are easy enough to move a foot or so to the side. And I have a very loud mouth. How to combine several legends in one frame? If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. If you are experiencing problems with Spectrum, please submit a report below. Meyers story isn't the only one. In the last three months, how would you rate Spectrum? Advertisement. INDIANAPOLIS -- If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. How deep does Spectrum bury their cable? : r/Spectrum - Reddit @GetSpectrum The WORLD has a pandemic and you raise rates? -HB, I understand the frustration that issues on the account can cause. We're sorry that didn't solve your issue. Question About Spectrum Voice (Landline) Caller ID Information? If you have questions about Spectrum Mobile, visit Spectrum Mobile Customer Support. just taking a moment to say that @GetSpectrum sucks. My hardline connection to my PC never has connection issues. who is responsible for tree branch resting on utility cable? Can someone explain why this point is giving me 8.3V? ET. Find out what is going on. Realtime status of outages and problems with service providers. Typical cable television cable drops, from the service point (tap) to the house can be 6 mm diameter, but the c-in-c will be slightly larger. Since you have everything located, this should be a pretty quick job with a Ditch Witch or similar trencher. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. and our 2. @ATT or @johnsoncontrols or maybe @GetSpectrum. Please send us a peer to peer message with your name, your best contact phone number, the affected address (or addresses) in question, as well as any additional details including location of the dropped lines, if any trees are in the way, etc. We'd love to get this taken care of for you and make sure it is secured tight where it needs to be. Outage reports and issues in the past 15 days originated from: Tips? How can I pause and rewind live TV using the Spectrum TV app? And I have a very loud mouth. how can i make an appt. for spectrum to fix downed cable line - Reddit Even after speaking with him. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Home Improvement Stack Exchange is a question and answer site for contractors and serious DIYers. Christina Harper, a spokeswoman for Pepco, which supplies electricity to Washington and surrounding communities in Maryland, said you can trace a power line as it comes into your house. Just be careful when digging it up since they are also easy to damage and they'd likely charge you for the repair. However, its critical not to cut into a power line, as you know. Futuristic/dystopian short story about a man living in a hive society trying to meet his dying mother. Hed cut them and strap them back as far as possible. They'll come mark their lines. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Report Damage to a Telephone Pole, Wire or Cable | CenturyLink Supposedly fastest speeds and even after many calls to you guys our internet is still LAGGING! Want easy home advice delivered right to your phone? Are you experiencing issues or an outage? Parabolic, suborbital and ballistic trajectories all follow elliptic paths. Tips? From there, click the 'New Message' icon. To send us a Private direct message, select the message icon in the top right corner and then search for Xfinity support. He gives free estimates, but because you have already supplied pictures, he has all the information he needs. In most cases, these lines are installed when your home's being built. For more information, please see our @GetSpectrum SERVICE IS ******* ***. . Remember: This number is just for unburied ground cables. You can reach out to us through our Facebook page, Twitter, email address or by using theCONTACT USsection on our web page. The cable wires (looks like fiber optics) are tied wrapped at each pole but not fully connected. First, call the service provider's phone number listed on your bill. After spending 45 minutes and 3 service people, I am exhausted. I ditched it in to the proper depth and had them lay conduit (thin polyethylene plastic pipe) for future maintenance ease. Harrison College closing all Indiana campuses, Greenfield parents upset after students get breadsticks for. User reports indicate no current problems at Spectrum Spectrum (formerly Charter Spectrum) offers cable television, internet and home phone service. Cable lines down in my yard | Xfinity Community Forum If additional resources are needed (bucket trucks, street closures, etc.) @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. Is there a weapon that has the heavy property and the finesse property (or could this be obtained)? And, no answer.". Mastering the fine art of adjusting bifold doors. All numbers are for sales or troubleshooting services. The cable looks like it's still connected at both ends and that it's just sagging down.. Ensure you are first signed in, then you will see an icon at the top right of your page. Useful comments include a description of the problem, city and postal code. You can click my name (ComcastJoeTru) to view my profile and send me a private message. If that doesnt work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. We definitely want to help resolve your concerns with outside lines as quickly as we can, and may need to create a new request for our field team. Tikz: Numbering vertices of regular a-sided Polygon, Passing output of the processing tool to QgsVectorFileWriter using PyQGIS. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. Once you hit that chat icon, you'll be able to initiate a new chat with Xfinity Support, so please just send us your full name and we can continue helping out there. When homeowner Jacob Fisher discovered that a Time Warner cable technician had run his neighbors Internet cable into his yard, Fisher created a video. A contractor is supposed to be scheduled within a week to bury that cable, but sometimes that step falls through the cracks. , how funny would it be if i failed an assignment because i couldnt get the ******* details because @GetSpectrum has the most god awful and abhorrent services to date. I ditched it in to the proper depth and had them lay conduit (thin polyethylene plastic pipe) for future maintenance ease. The most recent Spectrum outage reports came from the following cities: Hello @user_c50f9a and thank you for joining us here in the Xfinity Support Forums. Realtime status of outages and problems with service providers. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. Latest outage, problems and issue reports in social media. In most cases, Spectrum leases access to utility poles. @Ask_Spectrum I called that number - they refused to help - and hence I am looking to leave spectrum and go elsewhere - such bad customer service!! The map below depicts the most recent cities in the United States where Spectrum users have reported problems and outages. Customer service has been useless!!!. power is back on but no internet. Most of the lines coming from the street and snaking down the side of our house are cable lines we have never used, left over from the previous owner. What is the law, when a cable company digs up a yard. and then - Avvo AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. ET. It is the second largest cable operator in the United States. Is there a generic term for these trajectories? Check back often for a reply in this thread from a Comcast Official Employee. What does 'They're at four. All rights reserved. Just watch out for your own sprinkler systems. There was a service technician in our neighborhood a couple of weeks ago. Where is the line down? Click that or follow this link: https://comca.st/3dmD3n4. We can most definitely take a further look at this issue. The Bronx, Clermont, Atlanta, Birmingham, Cary, Irvine, Los Angeles, Middletown, Columbus, Pinson, Athens, Cropwell, Fultondale, San Francisco and Dallas. Plot a one variable function with different values for parameters? @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. Enter another ZIP to see info from a different area. If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. Asking for help, clarification, or responding to other answers. Spectrum.net This seemed more like a GC question and less like a landscaping question so I asked here over the gardening SE site. Is it my responsibility to pay for this relocation, who does it, and any ideas of cost? In 2016 Spectrum acquired Time Warner Cable. Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! Disappointed and concerned. i need someone to come out a fix it, who do i call? Replace or Install Underground Wiring or Cable Lines - Xfinity Strangers rallied to help. Some utility companies mark or paint their lines. I thought these forums were public. I've been with @GetSpectrum @Ask_Spectrum for multiple years. Exonerated man, freed after 28 years, reunites with pen pal who wrote him weekly, I wanted to face my deepest fear, so I suited up and flew to the Arctic. STOP WITH THE EMERGENCY ALERT SYSTEM!! Let us know. @Ask_Spectrum we are trying to watch the congressional hearing!!! You can also check their website for updates on known outages in your area. Connect and share knowledge within a single location that is structured and easy to search. One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepcos line, which might be the case if the old cable and phone lines come in near the power line, the company says to call first, at 1-202-833-7500, and Pepco will determine the best course of action. Give Light and the People Will Find Their Own Way, Indianapolis, IN Interactive Weather Radar. Tips for Digging Around Utility Lines. Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? Thats exactly what happened to Carole Meyer in Fishers. Hello @user_22cd0a, thanks for reaching out to us on our Forums page in regard to this hazardous downed line in your neighborhood. A $15 a month increase for Internet that works when it wants to, buffers constantly, and has the worst customer service Ive ever experienced? 3+ month old thread being closed due to age. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street . To learn more, see our tips on writing great answers. New blog post from our CEO Prashanth: Community is the future of AI, Improving the copy in the close modal and post notices - 2023 edition, Is this a "Dumping pit" by the builder and who is resposible to pay for this house was built 1998. @Ask_Spectrum is there an outage in 53593? Typically there is contact information on the pole itself referencing who "owns" the pole. After completing this captcha request, you can continue to access the site as normal. Find out what is going on. Thats a drainage problem. I would be happy to look at any existing tickets to see what our next steps are for getting this taken care of. Fallen Cable Line in Backyard | CycloneFanatic: The Internet's most Dependent on the area, and the number of jobs in the system, lines are addressed within 3-7 business days. Somethings living in the ceiling maybe squirrels, maybe not, A safe way to get rid of all those old cable and phone wires. How can I mark capped drip line outlets from irrigation systems? Typically there is contact information on the pole itself referencing who "owns" the pole. If there are any issues or questions surrounding the order for Fiber and you're not receiving any specific information from the Buried Wire Center, feel free to call us or chat with us and we can review the order details. Your dispatch is the problem, undersized and a separate dept. Having problems? -HB, I understand the frustration that issues on the account can cause. Making statements based on opinion; back them up with references or personal experience. Generally, you'll have to pay the utility to move it. @Ask_Spectrum we are trying to watch the congressional hearing!!! Never dig before calling the state number. We have called and spoke to multiple, nice service reps. Verizon service typically comes in underground, he said. A few years ago Spectrum acquired Time Warner Cable. Latest outage, problems and issue reports in social media. At the moment, we haven't detected any problems at Spectrum. I was patient before. -JB. I can assist with researching the status of the pending cable drop fix ticket, or submit one if needed. The cable goes from the pole in my backyard to my neighbor's house.
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