(Yes, I have pressed the 'Me Too' button.) BT freeview stuck on "loading" - YouView Community 12h01. A YouView Box FAQ. Your box is connected to your TV witha HDMI or Scart cable and that the correct Source/ input is selected on your TV. Hi@SiGreenwood thanks for sending over your details. 20h29. YouView Box Hard Drive Replacement - Ionic Industries This site uses cookies. 9h11. Visit our full contacts page here. More info. on The new box should be with you on Monday. The aerial cable is securely connected to the Aerial In/Antenna In port. We need to access Maintenance Mode from the start up screen. Welcome to the Digital Spy forums. 04-04-2020 The broadband blue light isnt coming on either. Switch on the power switch on the back of your box and a red light should appear on the front. Give it a couple minutes to get itself ready and then it should load as usual. on I then get stuck at the Loading page and nothing else happens no matter how long I leave it. Once you have had a chance to test it out post back and let me know how you are getting on. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) I've sent you a Private message explaining how you can contact the forum moderation team. Maintenance mode is used to recover your box when something has gone wrong with it. mode 4 (interenet reset keeping recordings) are the ones to consider. There are various different levels of reset modes 2 (factory reset keeping recordings) . 21h23, on If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. Already know your box model? 10h41, on If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. 14-12-2020 04-04-2020 please let us know how you get on with a4K recording. By continuing to browse, you are agreeing to our use of cookies. Box stuck on Loading YouView Community You would be indeed wise to get your money back. Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. Using Maintenance Mode - YouView Support Select Software Information. http://videos.youview.com/support/maintenance_mode.pdf. Many thanks. Have nothing in your houses that you do not know to be useful, or believe to be beautiful Wm Morris, https://www.bt.com/help/home/contactus/#/tv/fix-bt-tv-problems, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-maintenance-mode-and-factory-reset. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. David 04-05-2019 04:00 PM. Solved: Youview box stuck on loading screen - BT Community YouView TV Ltd 2023. The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. 02:48 PM, on Thanks. It looks like you're new here. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. Make Model / Variant Manufacturer / Component Software Latest software rollout status; BT: DTR- T1000 / 80B08500: 29.107. Sadly factory reset stopped at set up broadband connection. Worked fine until last night. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. When I powered it back on, it seemed to work again. You view box stuck on loading page. Post back and let me know. This first happened about a week ago. At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. 03:34 PM, on 12:54 PM, on on YouView+ UHD box stuck loading and needs full factory reset. Thats not meant to happen. Until I saw this thread, I was blaming that for this symptom. Box stuck in nearly ready - YouView Support You'll now see a warning screen. A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. 20h56. In the latter two cases, a message on-screen literally says sorry, selected option failed. This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. We know how important recordings are so we do offer options to keep your recordings. All rights reserved. Youview Box stuck on please wait. I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Take a look at the forum I mentioned. How do I reset my BT TV box? | BT Help - BT.com However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. 01:04 PM, on on After a trouble-free 18 months, we turned on to find it had gone into maintenance mode screen. We followed the user guide instructions and Googled every possible solution without luck. Factory reset, delete recordings. This can be causes by it being knocked while it was turned on. is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? Factory reset, keep recordings. Model number 91-00438. I take it you arent on a YouView contract with Plusnet, or you would have their box? Follow these steps: Turn the power on using the switch found on the back of your box. I suspect the problem is most likely to be caused by an automatic firmware update that happened to be in progress when you switched on. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. Give it a couple minutes to get itself ready and then it should load as usual. With regards to the non loading, this is normally a sign of a catastrophic failure. 14-12-2020 Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. 12-04-2020 I believe there is a maintenance mode which you can get into, which may give you more recovery options. Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. Select Update Software. 01-05-2019 please let us know how you get on with a 4K recording. Read our cookie policy. 12:11 PM. 04-04-2020 Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. Within three seconds press and hold the power button on the front of the box and hold both buttons. 02:18 PM. If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. This will keep your recordings but you do need an internet connection for it to work. I'm going to leave the box connected to the internet until the next software drop (Whenever that may be) and see if that makes any difference. To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. Turn the power on using the switch found on the back of yourbox. on OpenReach engineers to the house. on Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. 11:35 AM, on Release the down button and press the power button to say yes. Access from your Country was disabled by the administrator. When I powered it back on, it seemed to work again. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. Youview Box stuck on please wait Digital Spy Some would say that yours has done well to last three years. I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. This can be causes by it being knocked while it was turned on. The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? Similar post here https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, Or this help page https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, on I would still be inclined to get it replaced under warranty.
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